Privacy Policy

Last updated:

Information We Collect

When you use our household appliance consultation services, we may collect personal information that you provide to us, including your name, email address, phone number, and any details you share about your appliance needs and preferences during consultations.

How We Use Your Information

We use the information you provide to deliver our consultation services, respond to your inquiries, schedule consultations, and provide guidance on household appliance selection. We may also use your information to improve our services and communicate with you about relevant information related to household appliances.

  • Processing and delivering consultation services
  • Responding to inquiries and customer support requests
  • Scheduling and managing consultation appointments
  • Improving our services and website functionality
  • Communicating updates about our services
  • Analyzing usage patterns to enhance user experience

Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

  • Consent: When you provide explicit consent for specific processing activities, such as marketing communications
  • Contract Performance: To fulfill our contractual obligations in providing consultation services
  • Legitimate Interests: To improve our services, ensure website security, and conduct analytics in ways that benefit both you and our service delivery
  • Legal Obligations: When required by applicable laws and regulations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

  • With service providers who assist in delivering our consultation services, subject to confidentiality agreements
  • When required by law, legal process, or government request
  • To protect our rights, property, or safety, or that of our users
  • In connection with a business transfer, merger, or acquisition, where personal information may be transferred as a business asset
  • With third-party analytics and advertising services as described in our Cookies Policy

Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely and accessed only by authorized personnel for the purpose of providing consultation services.

  • Encryption of data in transit and at rest
  • Secure access controls and authentication procedures
  • Regular security assessments and updates
  • Limited access to personal information on a need-to-know basis

Your Rights and Options

Under applicable data protection laws, including GDPR, you have the following rights regarding your personal information:

  • Right of Access: Request a copy of your personal data we hold
  • Right to Rectification: Correct inaccurate or incomplete information
  • Right to Erasure: Request deletion of your personal data under certain circumstances
  • Right to Restrict Processing: Limit how we use your personal data
  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Object: Object to processing based on legitimate interests or for direct marketing
  • Right to Withdraw Consent: Withdraw consent where processing is based on consent
  • Right to Lodge a Complaint: File a complaint with your local data protection authority

To exercise these rights, please contact us through our contact page. We will respond to your request within the timeframes required by applicable law.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. When we transfer personal data internationally, we ensure appropriate safeguards are in place, including:

  • Standard contractual clauses approved by relevant data protection authorities
  • Adequacy decisions by the European Commission or other competent authorities
  • Other appropriate safeguards as required by applicable data protection laws

Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:

  • The nature of the information and the purpose for which it was collected
  • Legal, regulatory, and contractual requirements
  • The need to resolve disputes and enforce our agreements

When personal data is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

Children's Privacy

Our consultation services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.

Third-Party Services

We use various third-party services that may collect and process your information. These services include:

  • Google Ads Conversion Tracking: Tracks conversions from our advertising campaigns to measure effectiveness
  • Google Remarketing: Enables us to show relevant advertisements to visitors who have previously visited our website
  • Google Analytics: Analyzes website traffic and user behavior to help us improve our services
  • Google Maps API: Provides location-based services if used on our website

These third-party services have their own privacy policies governing the collection and use of information. We encourage you to review their privacy policies to understand how they handle your data.

Use of Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and advertisements
  • Improve website functionality and performance

For detailed information about the types of cookies we use and how to manage them, please refer to our Cookies Policy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

  • Update the "Last updated" date at the top of this policy
  • Notify you of material changes through our website or by email if required by law
  • Provide a summary of significant changes when appropriate

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us through our contact page.